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Our services

You take care of the waterfront, and we’ll take care of you. We offer the following customized services, including:

  • Group Benefit, Pension Plan and Hour-bank administration
  • Claims adjudication and payments
  • Plan documentation, including booklets, plan texts and communication materials


Through strategic partnerships we also support our Trust stakeholders in coordinating:

  • Benefit and Pension plan consulting
  • Actuarial services
  • Investment management


We are member-first, and strive to go above-and-beyond for waterfront workers, while delivering customized services to the Trusts.

Benefit Administration

  • The WEBC Benefits team consists of a small group of dedicated, cross-functional administrators responsible for 1:1 member service, enrolments, leave-mangement, hour-bank administration, claims adjudication, case management and payments.
  • Much like the waterfront workers they support, the benefits team is culturally diverse and they bring professional experience from around the globe into the local, personalized and one-to-one member service they provide every day.
  • The Benefits team at WEBC provides most services in-house and the team regularly engage in cross-training with the aim of handling member enquiries directly at the point of contact. 

  • WEBC conducts all claims services internally  – everything from administrative handling through adjudication and payment – with the exception of claims for prescription drugs and group life / AD&D which are managed through partnerships. 

More information on the benefit plans and Members we support can be found at
www.longshoreplans.ca and www.foremenplans.ca

Pension administration

  • The WEBC Pensions team have built their careers around providing pension services to union workers. The team takes pride in the one-to one support they provide to Plan Members as they transition from work to retirement, during what can be a most difficult time in a person’s life.
  • The full suite of Pension Services are administered in-house, providing a one-stop shop for Plan Members.
  • Our team is fully supported behind the scenes through strategic partnerships which address actuarial services, investment management, and systems support.

Secretariat services

  • As the third-party administrator of Pension and Benefits Trusts set up within the Waterfront Industry in BC, a key role at WEBC involves secretariat service to the Trusts and the Trustees responsible for their proper administration. 
  • WEBC provides dedicated ‘concierge’ support to ensure the Trustees are offered every opportunity to fulfill their fiduciary responsibilities. 

To learn more about our services, please contact our team.