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Our services

You take care of the waterfront, and we’ll take care of you. We offer the following customized services, including:

  • Group Benefit, Pension Plan and Hour-bank administration
  • Claims adjudication and payments
  • Plan documentation, including booklets, plan texts and communication materials

 

Through strategic partnerships we also support our Trust stakeholders in coordinating:

  • Benefit and Pension plan consulting
  • Actuarial services
  • Investment management

 

We are member-first, and strive to go above-and-beyond for waterfront workers, while delivering customized services to the Trusts.

Benefit Administration

  • The WEBC Benefits team consists of a small group of dedicated, cross-functional administrators responsible for 1:1 member service, enrolments, leave-mangement, hour-bank administration, claims adjudication, case management and payments.
  • Much like the waterfront workers they support, the benefits team is culturally diverse and they bring professional experience from around the globe into the local, personalized and one-to-one member service they provide every day.

  • The Benefits team at WEBC provides most services in-house and the team regularly engage in cross-training with the aim of handling member enquiries directly at the point of contact. 

  • WEBC conducts all claims services internally  – everything from administrative handling through adjudication and payment – with the exception of claims for prescription drugs and group life / AD&D which are managed through partnerships. 

More information on the benefit plans and Members we support can be found at
www.longshoreplans.ca and www.foremenplans.ca. 

Pension administration

  • The WEBC Pensions team have built their careers around providing pension services to union workers. The team takes pride in the one-to one support they provide to Plan Members as they transition from work to retirement, during what can be a most difficult time in a person’s life.
  • The full suite of Pension Services are administered in-house, providing a one-stop shop for Plan Members.

  • Our team is fully supported behind the scenes through strategic partnerships which address actuarial services, investment management, and systems support.

Secretariat services

  • As the third-party administrator of Pension and Benefits Trusts set up within the Waterfront Industry in BC, a key role at WEBC involves secretariat service to the Trusts and the Trustees responsible for their proper administration. 

  • WEBC provides dedicated ‘concierge’ support to ensure the Trustees are offered every opportunity to fulfill their fiduciary responsibilities. 

To learn more about our services, please contact our team.

Email our team