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Member Service Representative (Leaves Processing)

Role overview

The Waterfront Employers of British Columbia (WEBC) is looking for an office support worker with exceptional administrative skills and a team focused attitude who is looking for full-time work on a 12 month contract to September 2024.  The Member Service Representative – Leaves Processing will work closely with WEBC team members in administering Federal Leave claims.  This is a front-line position serving clients in-person, over the phone, and electronically and providing administrative support to the benefits team. Daily responsibilities are assigned and supervised by the Benefits Manager.

Ideal candidate

Member Focused: You have outstanding people skills and a strong service orientation. You demonstrate empathy and go the extra mile, while adhering to plan policies and procedures.

Detail Oriented: You are highly organized and comfortable managing many tasks and high-volume processes to ensure claims include all necessary documentation.

Problem-Solver: You are analytical, comfortable with numbers and have the ability to easily interpret plan details and then adjudicate claims based on eligibility and benefit provisions.

Trusted Teammate: You are a self-starter who is able to work independently and who sees the value of collaboration.

Key accountabilities

Working as a member of the Benefits team, the Member Service Representative – Leaves Processing, will support the administration of Federally-regulated Leave programs for the Waterfront Industry, as well as processing of payment and customer service enquiries.  Additionally the role will include assisting with general office administration, including processing (logging, sorting, distributing) incoming and outgoing mail as required.


  • Excellent working knowledge of Microsoft office applications
  • Proficient with formula calculations both manually and in Excel
  • In-person at WEBC office
  • Full-time five (5) days per week (8 hours per day) during regular business hours

About us

The Waterfront Employers of British Columbia (WEBC) is a not-for-profit third party administrator, responsible for supporting health & pension trusts and processing health and pension benefits for approximately 7000 active and retired Longshore and Foremen members and their dependents.

We believe in achieving long term sustainable results by supporting and investing in our employees.  In addition to a competitive compensation, we offer our permanent employees ongoing education and a generous pension.

We’re located in Railtown, close to transit and just minutes away from Gastown and Chinatown.  Parking is available in our designated lot for those who drive.  Our office features beautiful exposed brick, modern workstations in an open environment.

To apply for this position, please send your resume and cover letter to careers@webc.ca.

We thank all applicants for their interest; however only those selected for interviews will be contacted.  WEBC is an equal opportunity employer and welcomes all applicants.

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