Service Update – COVID-19

Service Update – COVID-19

We value one-to-one personalized interaction as we work to support your Pension and Benefit needs.

We recognize our shift to remote work has resulted in many changes. Where we previously enjoyed the opportunity to interact with you in person, we have been providing service by phone and videoconference, and asking you to submit enquiries and claims electronically.

As a reminder, you may contact us at (604) 689-7184 or info@webc.ca, or reach out directly to a specific team:

HOW DO I LEARN MORE ABOUT MY COVERAGE?

• Visit www.longshoreplans.ca for information and downloadable forms.
• Visit www.foremenplans.ca (password: foremen#1) for information and downloadable forms.

During this time we encourage you to submit claims as follows:

• Email  – scans and photographs are now temporarily acceptable
• Fax – (604) 681-7447
• Dropbox – Mon-Fri 8:30am – 4:30pm at 349 Railway, Vancouver BC
• Mail – please recognize processing times may be slower than by other methods of delivery

As we move through COVID-19 pandemic the WEBC team is optimistic that through in 2022 we will have the opportunity to re-open our office to in-person visits from Plan Members. In the meantime, we thank you all for your patience and understanding as we work through this together.

We will continue to update you on our operational status as the COVID-19 situation evolves.

Darren McKnight, General Manager

dmcknight@webc.ca